REFUND POLICY
DATE OF LAST UPDATE: November 18th, 2025
1. Overview
Credits are the currency used on Slave Market. This Refund Policy covers credit purchases, online sessions, and online services. Other paid features are generally not refundable, except in rare cases at our discretion.For the full contractual rules, see our Terms and Conditions.
2. Credit purchases
Prepaid credits are not refundable to the original payment method (card, PayPal, bank transfer, or otherwise).Narrow exceptions may apply only when:
- You were charged more than once for the same purchase
- Payment was taken but credits were never added to your account
- There is a clear billing or payment-processing error
Contact us via the Billing & payment help form. Where an exception is approved, we may correct it by adding credits to your account and/or refunding the original payment method when appropriate for that error.
3. Online sessions
Session payments are held in escrow until released to the Dominant or returned to you as credits.- You may cancel a session before the Dominant has sent any tasks and receive a full credit refund.
- The Dominant may issue a refund while the session is eligible under the product rules.
- You may open a dispute while the session is active, or within three (3) days after the Dominant marks it completed.
- If no dispute is opened within that window, escrow is released to the Dominant.
4. Online services
Service payments are held in escrow until released to the Dominant or returned to you as credits.- You may cancel while the purchase is awaiting Dominant approval and receive a full credit refund.
- The Dominant may cancel or refund in later stages where the product allows.
- You may open a dispute while the service is pending completion or validation, within fifteen (15) days after the Dominant marks it completed, or if the service was not delivered within a reasonable time.
- If you neither validate nor open a dispute, escrow may be released to the Dominant (up to fifteen (15) days, as described in the Terms).
5. Dispute outcomes
We review each case individually and are not obligated to grant a refund. If we approve a refund for a session or service, reimbursement is made to your credit balance only (not as cash or to the original payment method), in full or in part as we determine.Unused credits do not expire. Account credit balances cannot be cashed out.